WELCOME TO TOWNSVILLE COINS!
Frequently Asked Questions
Am I able to make an offer on products?
Yes you can make an offer on certain products that have the offer tab activated. To make an offer simply click the offer tab where the product description is. Please note: Not all products have the offer enabled such as products already discounted, or if you use a coupon.
How do I cancel an order?
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How do I get a refund?
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How do I modify an order?
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How do I track an order?
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I have placed a bid on an Auction but changed my mind, can I cancel my bid?
Yes you can, go to your account then auctions.I have things I want to auction off, can I create my own auction?
No you can't. However if you are that keen to auction your product off you can do the following:- Contact admin with the product name and what you want to sell it for.
- If agreed, the product is to be sent to the admin before the auction is added.
- The postage costs of your product will be deducted from your sale price.
- If it is decided by admin that your sale price will not cover postage costs your product will not be listed.
- If your product has been received by admin and the auction conducted and postage costs cannot be covered by the sale price, you are to forward postage costs to the admin.
- If your product has been received by admin and the auction conducted and postage costs cannot be covered by the sale price, the auction will be cancelled, and the buyer refunded (if payment has been made).
- You will only receive your product back if you forward the postage costs to admin, failure to send postage costs will result in the product being forfeited and retained by admin for private sale to recover any out of pocket expenses or storage fees.
- Admin will not pay for any expenses in relation to any auction. Auctioneer will not be refunded any postage costs.
I placed a bid with a minute to go in an auction but the auction didn’t end?
Yes that's 100% right, nothing worse that a legit person placing a bid then only being out bided by a bot or a non-legit person within seconds of the end of auction. To remedy this, if anyone places a bid on any auction within a minute of the end of the auction, the auction will be extended by a further two (2) minutes to allow legit bidders to make another bid, if another person decides to place a bid within a minute of the end of the auction, the auction will be extended by two (2) minutes again. For the auction to end, there must be no bids within one (1) minute of the end of the auction.What happens if I choose Free Postage from other postage types?
Nothing happens except you are not covered for a refund nor a replacement. I will not offer you are refund or replacements for the simple reason there are many untrustworthy people in the world especially the ones who place and order then say they never received it when they have. You are only covered with "registered post", however there are also exceptions as follows:- if Australia Post states it was delivered, you will not going to receive a replacement or a refund.
- if Australia Post states it was delivered, but it was delivered to the wrong address
- I only post to the address you state. I am not responsible for your mistakes